Åsa Mäkitalo

• Sadorge, Christopher; Nerland, Monika & Mäkitalo, Åsa (2023). Conditioning the work of colleagues: health professionals’ explorative work in technology design. Vocations and Learning. ISSN 1874-785X. doi: 10.1007/s12186-023-09331-0. Full text in Research Archive
• Damsa, Crina I.; Erstad, Ola Andres; Sefton-Green, Julian; hillman, Thomas; Araos Moya, Andres Arturo & Richter, Christoph [Show all 12 contributors for this article] (2022). Platformization in and of education ̶Exploring a new research agenda . Computer-Supported Collaborative Learning Series (CSCL). ISSN 1573-4552.
• Silseth, Kenneth; Hontvedt, Magnus & Mäkitalo, Åsa (2022). Teachers’ enactment of policy in classrooms: making students accountable through inscriptions from the curriculum in classroom interactions. European Journal of Psychology of Education. ISSN 0256-2928. 38(2), p. 881–902. doi: 10.1007/s10212-022-00610-3.
• Cederberg, Matilda; Fors, Andreas; Ali, Lilas; Goulding, Anneli & Mäkitalo, Åsa (2022). The interactive work of narrative elicitation in person-centred care: Analysis of phone conversations between health care professionals and patients with common mental disorders. Health Expectations. ISSN 1369-6513. doi: 10.1111/hex.13440. Show summary

  Introduction: Narratives play a central part in person-centred care (PCC) as a communicative means of attending to patients' experiences. The present study sets out to explore what activities are performed and what challenges participants face in the interactive process of narrative elicitation, carried through in patient-professional communication in a remote intervention based on PCC. Methods: Data were gathered from a randomized controlled trial (RCT) in a Swedish city where health care professionals (HCPs) conducted remote PCC for patients on sick leave due to common mental disorders. A sample of eleven audio‐recorded phone conversations between HCPs and patients enroled in the RCT were collected and subjected to conversation analysis. Results: Three interactive patterns in narrative elicitation were identified: Completed narrative sequences driven by the patient, question‐driven narrative sequences guided by the HCP, and narrative sequences driven as a collaborative project between the patient and the HCP. In the question‐driven narrative sequences, communication was problematic for both participants and they did not accomplish a narrative. In the other two patterns, narratives were accomplished but through various collaborative processes. Conclusion: This study provides insight into what challenges narrative elicitation may bring in the context of a remote PCC intervention and what interactive work patients and HCP need to engage in. Importantly, it also highlights tensions in the ethics of PCC and its operationalization, if the pursuit of a narrative is not properly balanced against the respect for patients' integrity and personal preferences. Our findings also show that narrative elicitation may represent an interactive process in PCC in which illness narratives are jointly produced, negotiated and transformed. Patient or Public Contribution: Stakeholders, including patient representatives, were involved in the design of the main study (the RCT). They have been involved in discussions on research questions and dissemination throughout the study period. They have not been involved in conducting the present study.

• Mäkitalo, Åsa; Bivall, Ann-Charlotte & Säljö, Roger (2021). Our business is problem-solving: Learning, remembering and inscriptions at the IT helpdesk. In Gunther, Kress; Selander, Staffan; Säljö, Roger & Wulf, Christoph (Ed.), Learning as Social Practice Beyond Education as an Individual Enterprise. Routledge. ISSN 9781003139188.
• Wiszmeg, Andréa; Lundin, Susanne; Mäkitalo, Åsa; Widner, Håkan & Hansson, Kristofer (2021). Transforming trash to treasure Cultural ambiguity in foetal cell research. Philosophy Ethics and Humanities in Medicine. ISSN 1747-5341. 16, p. 1–12. doi: 10.1186/s13010-021-00104-y.
• Erstad, Ola; Kumpulainen, Kristiina; Makitalo, Åsa; Schrøder, Kim Christian; Pruulmann-Vengerfeldt, Pille & Jóhannsdóttir, Thuridur (2016). Tracing learning experiences within and across contexts: A Nordic approach. In Erstad, Ola; Kumpulainen, Kristiina; Makitalo, Åsa; Schrøder, Kim Christian; Pruulmann-Vengerfeldt, Pille & Jóhannsdóttir, Thuridur (Ed.), Learning across Contexts in the Knowledge Society. Brill|Sense. ISSN 9789463004145. p. 1–14. doi: 10.1007/978-94-6300-414-5_1.

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• Kumpulainen, Kristiina; Kajamaa, Anu; Erstad, Ola Andres; Mäkitalo, Åsa; Drotner, Kirsten & Jakobsdottir, Solveig (2022). Nordic Childhoods in the Digital Age. Insights into Contemporary Research on Communication, Learning and Education. Routledge. ISBN 978-0-367-70252-6. 217 p. Full text in Research Archive
• Mäkitalo, Åsa (2020). Designs for Experimentation and inquiry. Routledge. ISBN 978-1-138-59271-1. 213 p.
• Makitalo, Åsa; Nicewong, Todd E. & Elam, Mark (2019). Designs for Experimentation and Inquiry. Approaching Learning and Knowing in Digital Transformation. Routledge. ISBN 978-1-13-8592711. 256 p.
• Makitalo, Åsa; Linell, Per & Säljö, Roger (2017). Memory Practices and Learning: Interactional, Institutional and Sociocultural Perspectives. Information Age Publishing. ISBN 978-1681236193. 432 p.
• Erstad, Ola; Kumpulainen, Kristiina; Makitalo, Åsa; Schrøder, Kim Christian; Pruulmann-Vengerfeldt, Pille & Jóhannsdóttir, Thuridur (2016). Learning across Contexts in the Knowledge Society. Brill|Sense. ISBN 9789463004145. 260 p.

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• Mäkitalo, Åsa & Dalevi, Linn (2022). Mastering care? Welfare technologies in health care team decision practices.
• Sadorge, Christopher; Nerland, Monika & Mäkitalo, Åsa (2022). New challenges for health professionals.
• Lundin, Mona; Aanestad, Margunn; Mäkitalo, Åsa & Winthereik, Brit Ross (2021). Digital Services in the Nordic Welfare States: what about the Partially Digital User? Show summary

  The Nordic countries have pursued digitalization with a strong user-perspective and have provided self-service solutions within all welfare areas; social service, public education, and health care. However, as citizens engage in encounters with the welfare state through these services, it is increasingly clear that there are still unmet needs. The ongoing pandemic has in many ways heightened the crucial issues of digital inclusion, digital divides and data literacy. For instance, citizens who struggle with social, cognitive or health-related challenges may refrain from using the digital solutions put in place by the public authorities, or their agency as digital citizens remain partial as more or less extensive communicative support is required for them to access welfare services. In the Nordic project: Infrastructures for partially digital citizens: Supporting informal welfare work in the digitized state, from which this study reports preliminary findings, we refer to citizens, who need such informal support, as partially digital users. This notion is used to direct attention to the need for support in the face of digitalization. Our mapping of informal support work around digital services in three Nordic countries (Norway, Denmark and Sweden) will be used to inform and challenge public authorities’ design principles and practices. It may also generate socio-digital innovations that better will facilitate support from the network around the user. Currently, we conduct a comparison of how different national regulations condition digital participation. For instance, e-identifications (e-IDs) are a key gatekeeper for accessing digital infrastructures in all three countries. Booking a covid-test and/or a vaccination slot constitutes very concrete examples of how such e-IDs has become a structuring resource for digital inclusion/exclusion. Although the countries report on high levels of access to e-IDs, the numbers of citizens that need support in order to access public self-services is substantial and hidden statistics are assumed.

• Sadorge, Christopher; Nerland, Monika & Mäkitalo, Åsa (2021). Categorisation work in the design of health information systems.
• Sadorge, Christopher; Nerland, Monika & Mäkitalo, Åsa (2021). Negotiating categories in design work. A study of a team developing a patient information system .
• Wittek, Anne Line; Thompson, Ian; Daniels, Harry; Makitalo, Åsa; Hontvedt, Magnus & Silseth, Kenneth [Show all 10 contributors for this article] (2016). Collaboration matters - symposium.
• Seltzer, Michael; Makitalo, Åsa & Vagli, Åse (2012). Dorothy E. Smith Interview of 7 October 2011 in Oslo. Sosiologisk Årbok. ISSN 0808-288X. 1, p. 11–32.

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